Last updated: 9 October 2026
1. Who we are
UK Family Court Support Hub provides information, resources and support for people navigating family court proceedings in England and Wales. This includes access to our online resources, free support community and our paid Child Arrangements Position and Witness Statement Writing Service.
For the purposes of data protection law, Gemma Bailey, trading as UK Family Court Support Hub, is the data controller for the personal information processed in connection with the services she provides.
Contact details:
Gemma Bailey
Trading as UK Family Court Support Hub
80a Ruskin Avenue, Suite 830, Welling, ENG DA16 3QQ
Email: ukfamilycourtsupporthub@protonmail.com
The UK Family Court Support Hub Facebook group is run by Gemma Bailey and Dave Barma. The paid statement-writing service is provided by Gemma Bailey as a sole trader. Dave Barma and the group are not parties to the paid service.
Family Court Resolutions is a separate business and is not responsible for the paid statement-writing service described in this policy.
UK Family Court Support Hub is not a law firm. The statement-writing service does not provide legal advice or representation.
2. What personal information we collect
The information we collect depends on how you interact with us and which services you use.
Website visitors and general enquiries
We may collect:
-
Your name and contact details.
-
Information you provide when contacting us through our website, by email or through other communication channels.
-
Information about bookings, enquiries or services you request.
-
Payment and transaction information where you purchase a paid service.
-
Technical information, such as your IP address, browser type, device information, pages visited and information about how you use our website, where this information is collected through website logs, cookies or analytics tools.
Customers using the statement-writing service
If you purchase our Child Arrangements Position and Witness Statement Writing Service, we may also collect information you provide through our online form, including:
-
Your name and contact details.
-
Details of your family court proceedings, including case numbers, hearing dates and relevant court directions.
-
Information about your child or children, the other parent and other people involved in your case.
-
Information about current or proposed child arrangements and the background to your proceedings.
-
Details of relevant events, disputes, allegations or safeguarding concerns.
-
Information about health, disability or other sensitive personal circumstances where you choose to provide it and it is relevant to your case.
-
Any other information you submit that is needed to prepare your statement.
Family court information can be particularly private and sensitive. We ask customers to provide only information that is relevant to the statement they have purchased.
Please do not submit unnecessary personal information, passwords, financial account details or other information that is not needed for the service.
Payment information
Payments are processed through Stripe. We receive information necessary to identify and manage your purchase, such as transaction details and payment status. Your full card details are processed by Stripe and are not intended to be collected or stored by us.
3. How we collect your information
We may collect personal information:
-
Directly from you when you use our website or contact us.
-
When you purchase a service through Stripe.
-
Through an online form, including Google Forms, which you complete after purchasing the statement-writing service.
-
Through emails and other communications you send to us.
-
Automatically through website logs, cookies or analytics tools, where these are in use.
You are responsible for ensuring that the information you submit is accurate and that you have an appropriate reason to provide any personal information relating to other people.
4. How we use your personal information
We may use your personal information to:
-
Provide and manage the services you request.
-
Process and administer payments.
-
Prepare and deliver a position statement or witness statement based on the information submitted through the relevant online form.
-
Contact you about your purchase or service.
-
Respond to enquiries, complaints or requests.
-
Maintain appropriate business, transaction and service records.
-
Protect our business, prevent misuse and address disputes or legal claims.
-
Meet legal, regulatory, tax and accounting obligations.
-
Operate, maintain and improve our website and services.
-
Monitor website performance and security, where appropriate.
We do not sell your personal information.
We do not use the information submitted for a paid statement-writing service to provide ongoing support, contact the court, contact Cafcass, contact the other party or take other action on your behalf unless this is separately agreed and covered by an appropriate arrangement. These activities are not included in the statement-writing service.
5. Our lawful basis for processing personal information
Data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on:
Contract: Where processing is necessary to provide a service you have purchased or to take steps at your request before entering into a contract.
Legal obligation: Where we need to process or retain information to comply with legal requirements, including applicable tax and accounting obligations.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as administering our services, maintaining records, protecting our business, dealing with complaints and establishing or defending legal claims. We consider your rights and interests when relying on this basis.
Consent: Where we have asked for your consent for a specific purpose and consent is the appropriate lawful basis. You can withdraw consent where processing relies on it. Withdrawal does not affect processing that took place before consent was withdrawn.
We will not treat your use of our website or your reading of this policy as blanket consent to all processing of your personal information.
Sensitive and special category information
Family court information may include special category personal data, such as information about health. Where we process special category data, we must have both a lawful basis under Article 6 of the UK GDPR and an applicable additional condition under Article 9, together with any further safeguards required by law.
The appropriate condition depends on the circumstances and the purpose of the processing. We will only process such information where the relevant legal requirements are met.
6. Information about children and other people
The statement-writing service is intended for adult customers. However, because child arrangements proceedings concern children, you may need to provide relevant information about your child or children and other people involved in the proceedings.
Please provide only information that is necessary and relevant to the service. Where possible, avoid including unnecessary identifying details about third parties.
We use this information only for the purposes described in this policy and in accordance with applicable data protection law.
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information directly from children through the website as users of our services.
7. Who we share personal information with
We may share relevant personal information with service providers where this is necessary to operate our services. These may include:
-
Stripe, which processes payments.
-
Google, where Google Forms or other Google services are used to collect or manage information.
-
Proton Mail, which we use for email communications and delivery of completed statements.
-
Website hosting, IT, security and other service providers, where necessary to operate and protect our website and services.
-
Professional advisers, insurers, regulators, law enforcement agencies or other authorities where disclosure is required or permitted by law, or is necessary to establish, exercise or defend legal claims.
These providers may process information under their own privacy terms and data protection responsibilities, as well as under any applicable contractual arrangements with us.
We do not routinely share information submitted for the paid statement-writing service with Dave Barma, Family Court Resolutions, members of the Facebook group, Cafcass, the court or the other party in your proceedings.
We will not disclose your statement or the information you provide to the court or another party as part of this service. You remain responsible for deciding whether and how to use, file or share your completed statement.
8. International transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take the steps required by applicable data protection law. Depending on the circumstances, these may include relying on an applicable adequacy decision or using appropriate safeguards for the transfer.
You should also consult the privacy information provided by the relevant service providers for further details about their own data-processing arrangements.
9. Cookies and website analytics
Our website may use cookies and similar technologies to support website functionality, understand website traffic and improve the user experience.
Where we use analytics tools, they may collect information about how visitors interact with our website.
You can manage cookies through your browser settings. Where consent is legally required for non-essential cookies or similar technologies, we will seek that consent before using them.
The cookies and analytics tools actually used on our website may change over time. Please refer to any cookie notice or settings made available on the website for further information.
10. Facebook and external websites
Our Facebook group operates through Facebook, which has its own privacy policy and data-processing practices. If you participate in the group, Facebook may process your information in accordance with its own terms and policies.
You should avoid posting identifying, confidential or sensitive family court information publicly in the group. You are responsible for considering what information you choose to share.
Our website may contain links to external websites or services. We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before submitting personal information to them.
11. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, meeting legal obligations and dealing with complaints or legal claims.
The retention period will depend on the type of information and the circumstances. We consider factors such as:
-
Whether the service or transaction is ongoing.
-
Whether the information is needed to respond to a complaint or potential legal claim.
-
Applicable tax, accounting and other legal retention requirements.
-
Whether the information can be securely deleted or anonymised without affecting a legitimate need to retain it.
We aim to avoid retaining family court information for longer than necessary. When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it, subject to any legal requirements or other lawful reasons for retaining it.
12. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You should take care when sending sensitive information electronically and ensure that the contact details you provide are correct.
13. Your data protection rights
Depending on the circumstances and applicable law, you may have the right to:
-
Request access to the personal information we hold about you.
-
Request correction of inaccurate or incomplete information.
-
Request erasure of your personal information.
-
Request restriction of processing.
-
Object to processing where we rely on legitimate interests.
-
Request transfer of certain personal information to you or another organisation.
-
Withdraw consent where processing is based on consent.
-
Complain to the Information Commissioner's Office (ICO).
These rights are subject to certain conditions and exceptions. For example, we may need to retain some information to meet legal obligations or establish, exercise or defend legal claims.
To exercise your rights or ask a question about how your information is used, contact us at:
ukfamilycourtsupporthub@protonmail.com
We may need to verify your identity before responding to a request.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve them.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk/
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, how we process personal information or our legal obligations.
The latest version will be published on our website, with the date of the latest update shown at the top.
16. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Gemma Bailey
Trading as UK Family Court Support Hub
80a Ruskin Avenue, Suite 830, Welling, ENG DA16 3QQ
Email: ukfamilycourtsupporthub@protonmail.com
You can also contact us through the website's Contact Us page: