Last updated: [30th January 2026]
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The UK Family Court Support Hub is committed to protecting your privacy and handling your personal data in a transparent and secure way. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
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By using this website, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
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The UK Family Court Support Hub provides support resources, digital guides, and community access for individuals navigating the UK family court system.
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We are not a law firm and do not provide legal advice.
2. Information We Collect
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We may collect and process the following types of personal information:
Information you provide directly
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Your name
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Email address
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Phone number
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Booking information for free support calls
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Payment details (processed securely by third-party providers)
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Messages sent via contact forms or email
Information collected automatically
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IP address
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Browser type and device information
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Pages visited and time spent on the site
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Referral sources (how you found our website)
This information is collected through cookies, analytics tools, and standard website logs.
3. How We Use Your Information
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We use your personal data to:
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Provide and manage our services
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Respond to enquiries and messages
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Facilitate free support call bookings
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Deliver purchased digital guides
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Improve our website and services
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Maintain website security
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Comply with legal and regulatory obligations
We do not sell your personal data to third parties.
4. Legal Basis for Processing Data (UK GDPR)
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Under UK data protection law, we rely on the following lawful bases:
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Consent – where you have given clear permission
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Contract – where processing is necessary to provide purchased products or booked services
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Legitimate interests – to operate and improve our website and services
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Legal obligation – where required by law
5. Cookies and Analytics
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Our website uses cookies and similar technologies to:
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Understand how visitors use our site
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Improve user experience
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Monitor website performance
You can manage or disable cookies through your browser settings. Please note that some features of the site may not function correctly if cookies are disabled.
6. Payments and Third-Party Services
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Payments for digital guides are processed securely by trusted third-party payment providers. We do not store your payment card details.
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We may also use third-party services for:
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Website hosting
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Booking systems
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Email communications
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Analytics (such as Google Analytics)
These providers only process personal data on our instructions and are required to protect your information.
7. Facebook Support Group
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If you choose to join our Facebook support group, please note that Facebook operates under its own privacy policies. Any personal information you share within the group is done at your own discretion.
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The UK Family Court Support Hub is not responsible for data processing carried out by Facebook or other group members.
8. Data Retention
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We retain personal data only for as long as necessary to:
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Provide our services
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Meet legal or accounting requirements
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Resolve disputes
When personal data is no longer required, it is securely deleted.
9. Your Data Protection Rights
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Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
To exercise any of these rights, please contact us via the Contact Us page.
10. Data Security
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We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
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However, no online system can be guaranteed to be completely secure.
11. Children’s Privacy
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This website is not intended for children under the age of 16. We do not knowingly collect personal data from children.
12. External Links
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Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
13. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time.
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Any changes will be posted on this page and will take effect immediately.
14. Contact Us
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If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via the details provided on the Contact Us page.