Last updated: [30th January 2026]

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The UK Family Court Support Hub aims to be fair and transparent about refunds. This Refund Policy explains when refunds may be available for products and services purchased through our website.

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Please read this policy carefully before making a purchase.

 

1. Digital Products (PDF Guides)

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We sell downloadable digital PDF guides related to navigating the UK family court process.

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Because these are digital products and are made available immediately after purchase:

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• All sales are final once the guide has been accessed or downloaded

• We do not offer refunds for digital guides due to change of mind

 

This is in line with UK consumer law for digital content.

 

2. Exceptions

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We may consider a refund in limited circumstances, such as:

• Technical issues preventing access to the guide that we are unable to resolve

• Duplicate purchases made in error

 

Any refund granted under these circumstances is at our discretion.

 

3. Free 30-Minute Telephone Support Call

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Our 30-minute telephone support call is provided free of charge.

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As no payment is taken:

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• Refunds do not apply

• Missed or cancelled calls are non-compensable

 

We reserve the right to cancel or reschedule calls if necessary.

 

4. Booking and Access Issues

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If you experience difficulties accessing a purchased guide or booking a free support call, please contact us as soon as possible so we can assist.

 

5. How to Request a Refund

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If you believe you are eligible for a refund under this policy, please contact us via the Contact Us page.

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When contacting us, please include:

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• Your name

• Email address used for the purchase

• Date of purchase

• Reason for the refund request

 

6. Processing Refunds

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If a refund is approved:

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• It will be processed using the original payment method

• Refunds may take several working days to appear, depending on your payment provider

 

7. Changes to This Policy

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We reserve the right to update this Refund Policy at any time.

Changes will take effect immediately once published on this page.

 

8. Contact Us

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If you have any questions about this Refund Policy, please contact us via the Contact Us page.

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By purchasing products from the UK Family Court Support Hub, you acknowledge that you have read and understood this Refund Policy.